Key Features of Ecommerce Software
The types of features an e-commerce solution will offer will depend on the functionality and purpose of the application you buy. For example, a Web design software package will offer features very different from a domain name registration or shopping cart software program. However, there are certain features that are universal among e-commerce software programs. You should investigate these features prior to purchase to ensure you have the support necessary to run your programs efficiently. You also want to make sure you get the most bang for your buck when investing in any e-commerce software solution.
Here are some of the more commonly requested features of all e-commerce software applications.
- Money Back Guarantee - This one is huge. Look for a company that offers some type of money back guarantee particularly if you are not certain about what type of software solution you need. Most offer a 30-day money back guarantee minimum. All you need to do is request a refund if you buy the wrong solution for your business.
- Technical Support - Try to get technical support for your product. You should look for a software solution that offers free technical support when possible.
- Partner Support - Find out if your e-commerce solution provides partner relationships for you or other parties involved in your website. Many offer Affiliate programs or reseller programs that are beneficial to your business.
- Member Support - Find out if a software solution offers community support, usually in the form of message boards or forums. You'd be surprised what you can learn from other users!